FAQ & Support

Knowledge Base

  1. THE MOST ASKED QUESTION 

    1. Is it possible to display Wi-Fi channel availability or 3G signal strength together with additional details?
  2. Known Issues 

    1. Can't install the app under iOS 7 or lower
    2. The MAC address isn't available under iOS 7 and later
  3. LAN Scanner 

    1. How can I scan a custom IP range for the LAN scan?
    2. How can I delete an entry in the Tools or LAN history?
    3. What do the colored P, B, U, G, S, 6 flags mean?
    4. I found an unknown device on my LAN. How can I remove it?
    5. Some devices are missing in the LAN scanner results
  4. Speed tester 

    1. What are the two speeds reported by the speed tester?
    2. The network speed measured by the app is too low. What's wrong?
    3. Is there a wifi (LAN) speed tester?
    4. Why is ping missing in the speed tester results?
  5. Tools 

    1. Ping and traceroute don't work, what's wrong?
    2. What is the precision of traceroute and ping location reports?
    3. The port scanner shows some open ports even though I'm sure they are closed
    4. Does the port scanner scan UDP ports?
    5. What does 'failed to resolve IP address' mean?
  6. Others 

    1. Can I use Network Analyzer for data usage monitoring?
  7. General 

    1. Where can I find Network Analyzer documentation or manual?
    2. Is there an Android/Windows/OS X version of the app?
    3. The app failed to download from the App Store
    4. Will you localize the app to my language?
    5. Why didn't I get any response to my request?
  8. All articles 

    1. Can I use Network Analyzer for data usage monitoring?
    2. Is it possible to display Wi-Fi channel availability or 3G signal strength together with additional details?
    3. Where can I find Network Analyzer documentation or manual?
    4. Ping and traceroute don't work, what's wrong?
    5. How can I scan a custom IP range for the LAN scan?
    27 articles 

Feedback and Knowledge Base